الإصغاء الفعال وأهميته في تحقيق الغايات الإنسانية لعملية التواصل

Abstract

There is no disagreement that human life has many goals that must be programmed accordingly. There are necessities and life needs that require work and striving to achieve them, and at the same time there are many duties that must be taken into account. Between this and that, the communication process takes place as an interactive human process that occurs between two people, two groups, two systems, etc. Its purpose is to reach understanding and exchange information between the sender and receiver, diagnose problems, or provide advice, guidance, and directions for the positive change of general behavior through those exchanges of thoughts, feelings, and convictions, whether through speech, writing, gestures, movements, and so on. Perhaps by listening to each other, we contribute to establishing the most important pillars upon which the communication process is built, and without it, it loses its human dimension, which is based primarily on positive interaction between us.