The Impact of Healthcare Service Quality Dimensions on Doctors' Occupational Stress A Study Using Structural Equation Modeling
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Published:
Jun 16, 2025
Keywords:
Occupational Stress, Healthcare Service Quality, Structural Equation, Structural Equation Modeling (SEM)
Main Article Content
Abstract
This study aimed to explore the impact of service quality dimensions on occupational stress among doctors in selected Algerian public hospitals. The study employed a descriptive approach to review the theoretical aspects, while the deductive method was utilized in the practical aspect through Structural Equation Modeling (SEM). A questionnaire was used as the primary data collection tool, targeting a sample of 167 doctors from public hospitals in Algeria. The analysis was conducted using the Smart PLS 4 software. The findings revealed a statistically significant negative relationship between the dimensions of safety and reliability and the occupational stress of doctors.
Article Details
How to Cite
Besbassa, L., & Elkfel , Y. (2025). The Impact of Healthcare Service Quality Dimensions on Doctors’ Occupational Stress. Social and Human Science Studies, 14(2), 447 - 464. https://doi.org/10.46315/1714-014-002-030
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References
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Karimi, R., Omar, Z. B., Alipour, F., & Karimi, Z. (2014). The influence of role overload, role conflict, and role ambiguity on occupational stress among nurses in selected Iranian hospitals. International Journal of Asian Social Science, 4(1), 34-40.
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Mrabet, S., Benachenhou, S. M., & Khalil, A. (2022). Measuring the effect of healthcare service quality dimensions on patient’s satisfaction in the Algerian private sector.
Purwanto, A., & Sudargini, Y. (2021). Partial least squares structural squation modeling (PLS-SEM) analysis for social and management research: a literature review. Journal of Industrial Engineering & Management Research, 2(4), 114-123.
Rasoolimanesh, S. M. (2022). Discriminant validity assessment in PLS-SEM: A comprehensive composite-based approach. Data Analysis Perspectives Journal, 3(2), 1-8.
Rauf, A., Muhammad, N., Mahmood, H., & Aftab, M. (2024). Healthcare service quality: a systematic review based on PRISMA guidelines. International Journal of Quality & Reliability Management.
Subhaktiyasa, P. G. (2024). PLS-SEM for multivariate analysis: A practical guide to educational research using SmartPLS. EduLine: Journal of Education and Learning Innovation, 4(3), 353-365.
Swanson, V., Power, K., & Simpson, R. (1998). Occupational stress and family life: A comparison of male and female doctors. Journal of Occupational and Organizational Psychology, 71(3), 237-260.
Vanishree, P. (2014). Impact of role ambiguity, role conflict and role overload on job stress in small and medium scale industries. Res J Manage Sci ISSN, 2319, 1171.
Wong, K., Chan, A. H., & Ngan, S. (2019). The effect of long working hours and overtime on occupational health: a meta-analysis of evidence from 1998 to 2018. International journal of environmental research and public health, 16(12), 2102.
Yang, T., Shen, Y.-M., Zhu, M., Liu, Y., Deng, J., Chen, Q., & See, L.-C. (2016). Effects of co-worker and supervisor support on job stress and presenteeism in an aging workforce: a structural equation modelling approach. International journal of environmental research and public health, 13(1), 72.
Armstrong, G. S., Atkin-Plunk, C. A., & Wells, J. (2015). The relationship between work–family conflict, correctional officer job stress, and job satisfaction. Criminal justice and behavior, 42(10), 1066-1082.
Burman, R., & Goswami, T. G. (2018). A systematic literature review of work stress. International Journal of Management Studies, 3(9), 112-132.
Chandan, J. S. (2009). Organizational behaviour: Vikas Publishing House.
Cheung, G. W., Cooper-Thomas, H. D., Lau, R. S., & Wang, L. C. (2024). Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations. Asia Pacific Journal of Management, 41(2), 745-783.
Chinguwo, P. (2023). How Excessive Workloads and Long Hours of Work Contribute to Occupational Stress and Burnout Among Clinical Officers at Public Hospitals in Malawi. South African Review of Sociology, 53(1), 5-27.
Comish, R., Swindle, B., & Daboval, J. (1994). Managing stress in the workplace. The National Public Accountant, 39(9), 24-30.
Dollard, M., Winefield, H. R., & Winefield, A. (2001). Occupational strain and efficacy in human service workers: When the rescuer becomes the victim: Springer Science & Business Media.
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., Ray, S., . . . Sarstedt, M. (2021). An introduction to structural equation modeling. Partial least squares structural equation modeling (PLS-SEM) using R: a workbook, 1-29.
Haji-Othman, Y., & Yusuff, M. S. S. (2022). Assessing reliability and validity of attitude construct using partial least squares structural equation modeling. Int J Acad Res Bus Soc Sci, 12(5), 378-385.
Harteloh, P. P. (2003). The meaning of quality in health care: a conceptual analysis. Health Care Analysis, 11(3), 259-267.
Karimi, R., Omar, Z. B., Alipour, F., & Karimi, Z. (2014). The influence of role overload, role conflict, and role ambiguity on occupational stress among nurses in selected Iranian hospitals. International Journal of Asian Social Science, 4(1), 34-40.
Kendal, E., Murphy, P., O’Neil, V., & Bursnal, S. (2000). Occupational stress: Factors that contribute to its occurrence and effective management: Western Australia: Work Cover.
Magno, F., Cassia, F., & Ringle, C. M. (2024). A brief review of partial least squares structural equation modeling (PLS-SEM) use in quality management studies. The TQM Journal, 36(5), 1242-1251.
Mrabet, S., Benachenhou, S. M., & Khalil, A. (2022). Measuring the effect of healthcare service quality dimensions on patient’s satisfaction in the Algerian private sector.
Purwanto, A., & Sudargini, Y. (2021). Partial least squares structural squation modeling (PLS-SEM) analysis for social and management research: a literature review. Journal of Industrial Engineering & Management Research, 2(4), 114-123.
Rasoolimanesh, S. M. (2022). Discriminant validity assessment in PLS-SEM: A comprehensive composite-based approach. Data Analysis Perspectives Journal, 3(2), 1-8.
Rauf, A., Muhammad, N., Mahmood, H., & Aftab, M. (2024). Healthcare service quality: a systematic review based on PRISMA guidelines. International Journal of Quality & Reliability Management.
Subhaktiyasa, P. G. (2024). PLS-SEM for multivariate analysis: A practical guide to educational research using SmartPLS. EduLine: Journal of Education and Learning Innovation, 4(3), 353-365.
Swanson, V., Power, K., & Simpson, R. (1998). Occupational stress and family life: A comparison of male and female doctors. Journal of Occupational and Organizational Psychology, 71(3), 237-260.
Vanishree, P. (2014). Impact of role ambiguity, role conflict and role overload on job stress in small and medium scale industries. Res J Manage Sci ISSN, 2319, 1171.
Wong, K., Chan, A. H., & Ngan, S. (2019). The effect of long working hours and overtime on occupational health: a meta-analysis of evidence from 1998 to 2018. International journal of environmental research and public health, 16(12), 2102.
Yang, T., Shen, Y.-M., Zhu, M., Liu, Y., Deng, J., Chen, Q., & See, L.-C. (2016). Effects of co-worker and supervisor support on job stress and presenteeism in an aging workforce: a structural equation modelling approach. International journal of environmental research and public health, 13(1), 72.