E-Governance and Its Role in Improving the Quality of Health Services A Field Study at the Hospital Institution, El Tarf Province
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Abstract
This study seeks to explore the role of e-governance in enhancing the quality of health services at a hospital institution in El Tarf Province. A survey method, through interviews with 25 health sector employees within the institution under study, was employed as the primary research tool. The findings of the study indicate that e-governance, along with its key components, plays a significant role in improving the quality of health services provided to patients at the institution in question.
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References
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Merizek, Adman, & Hassina, Lounis. (2020). E-Governance as an approach to developing public administration in Algeria. Journal of Economics and Human Development, 5(2), 137-149.
Salem, Ahmed, & Kadiri, Saad. (2020, February 4-5). The contribution of information technology in improving service quality in the health sector: A case study of the hospital institution in El Oued Province, by Ben Omar Jelani. Proceedings of the First National Conference: Quality of Life and Sustainable Development in Algeria, Dimensions and Challenges. Retrieved from http://www.dspace.univ-eloued.dz. (Accessed: April 13, 2021, 11:31).