الثقة التنظيمية
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منشور:
يون 16, 2025
الكلمات المفتاحية:
الثقة التنظيمية, محددات الثقة, انتهاك الثقة, إصلاح الثقة
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الملخص
تعتبر المنظمات نظم اجتماعية يتفاعل فيها أعضاؤها بغية تحقيق أهداف مشتركة، وهو ما يستدعي وجود علاقات قوية مبنية على الثقة. تلعب الثقة التنظيمية دورًا محوريًا في ضمان فعالية المنظمة ورفاهية موظفيها. تؤثر الثقة على معظم المخرجات التنظيمية، فهي تعزز التعاون، وتحسن الاتصال، وتؤدي إلى زيادة رضا الموظفين وأدائهم. يستعرض هذا المقال الدور الكبير للثقة في المنظمة، من خلال فحص العوامل المساعدة في بنائها مثل المشاركة، التمكين، العدالة التنظيمية، والاتصال. كما يستعرض نواتج الثقة، بما في ذلك زيادة التعاون، الابتكار، الأداء الوظيفي، والاتصال. في الجزء الثاني من المقال، نلقي الضوء على انتهاكات للثقة في مكان العمل، مع تحديد أسبابها وتأثيراتها. بالإضافة إلى ذلك، نناقش استراتيجيات مختلفة لإصلاح الثقة، مثل الاعتذارات، التعويضات، والمغفرة,
Article Details
كيفية الاقتباس
دليلة آ. م. (2025). الثقة التنظيمية. دراسات إنسانية واجتماعية, 14(2), 857 - 868. https://doi.org/10.46315/1714-014-002-056
القسم
Articles
بيان الحقوق الفكرية (Copyright Notice)
يحتفظ المؤلفون بحقوق النشر كاملة، ويمنحون المجلة حق النشر الأول مع الترخيص للمخطوطة بموجب رخصة المشاع الإبداعي (CC BY 4.0).
تسمح هذه الرخصة للآخرين بمشاركة العمل مع الإقرار بتأليفه ونشره لأول مرة في هذه المجلة.
لا تفرض المجلة أي قيود على المؤلفين فيما يخص أرشفة النسخة النهائية من أبحاثهم في المستودعات المؤسسية أو المواقع الشخصية.
تتوافق هذه السياسة مع معايير DOAJ الدولية لضمان حقوق المؤلفين والوصول الحر الشامل[cite: 15, 23].
المراجع
Books
-Colquitt, J.A., & Salam, S.C. (2009). Foster trust through ability, benevolence, and integrity. In I. Locke & E.A. Blackwell (Eds.), Handbook of principles of organizational behavior (pp. 390-401). Wiley & Sons Ltd.
-Duluc, A. (2000). Leadership et confiance, développer le capital humain pour des organisations performantes. Dunod.
-Dupuy, C., & Torre, A. (2004). Confiance et proximité. In B. Pecqueur & J.B. Zimmermann (Eds.), Economie de proximités (pp. 1-25). Hermès.
Articles
-Bachmann, R., Gillespie, N., & Priem, R.L. (2015). Repairing trust in organizations and institutions: Toward a conceptual framework. Organization Studies, 36(9), pp. 1123-1142.
-Banerjee, R., & Banerjee, S. (2013). A study of perceived organizational justice, trust, and organizational citizenship behaviour. IOSR Journal of Business and Management, 12(4), pp. 36-43.
-Berraies, S., Ben Yahia, K., & Chaher, M. (2014). Employee empowerment and its importance for trust, innovation, and organizational performance. Business Management and Strategy, 5(2), pp. 83-103.
-Bester, J., Stander, M.W., & Van Zyl, L.E. (2015). Leadership empowering behaviour, psychological empowerment, organisational citizenship behaviours and turnover intention in a manufacturing division. SA Journal of Industrial Psychology, 41(1), pp. 1-14.
-Brower, H.H., Lester, S.W., Korsgaard, M.A., & Dineen, B.R. (2009). A closer look at trust between managers and subordinates: Understanding the effects of both trusting and being trusted on subordinate outcomes. Journal of Management, 35(2), pp. 327-347.
-Camblor, M.P., & Alcover, C.M. (2019). Integrating distrust antecedents and consequences in organizational life. Journal of Work and Organizational Psychology, 35(1), pp. 17-26.
-Chughtai, A.A., & Buckley, F. (2008). Work engagement and its relationship with state and trait trust: A conceptual analysis. Journal of Behavioral and Applied Management, 10(1), pp. 47–71.
-Colquitt, J.A., & Salam, S.C. (2009). Foster trust through ability, benevolence, and integrity. In Handbook of principles of organizational behavior (pp. 390-401). United Kingdom.
-Cui, Y., Zhang, X., Peng, X., & Chu, J. (2018). How to use apology and compensation to repair competence-versus integrity-based trust violations in e-commerce. Electronic Commerce Research and Applications, 32, pp. 37-48.
-Devlin, J.F., Roy, S.K., & Sekhon, H.S. (2014). The impact of fairness on trustworthiness and trust in banking. Journal of Marketing Management, 31(9-10), pp. 996-1017.
-Donada, C., & Nogatchewsky, G. (2007). La confiance dans les relations interentreprises. Revue Française de Gestion, 33(175), pp. 111-124.
-Downey, L.A., Roberts, J.B., & Stough, C.K. (2011). Workplace culture, emotional intelligence, and trust in the prediction of workplace outcomes. International Journal of Business Science and Applied Management, 6(1), pp. 30-40.
-Einwiller, S. (2003). When reputation engenders trust: An empirical investigation in business-to-consumer electronic commerce. Electronic Markets, 13(3), pp. 196-209.
-Engelbrecht, A.S., & Samuel, O.M. (2019). The effect of transformational leadership on intention to quit through perceived organisational support, organisational justice, and trust. South African Journal of Economic and Management Sciences, 22(1), pp. 1-8.
-Gillespie, N., & Siebert, S. (2018). Organizational trust repair. In R. Searle, A. Nienaber, & S. Sitkin (Eds.), The Routledge Companion to Trust (pp. 284-301). Routledge.
-Harvey, M., Reiche, B.S., & Moeller, M. (2011). Developing effective global relationships through staffing with inpatriate managers: The role of interpersonal trust. Journal of International Management, 17(2), pp. 150-161.
Theses
-Fraser, W.L. (2010). Trust violation and repair: An exploration of the views of work group members (Doctoral dissertation). Fielding Graduate University.
-Pirson, M. (2007). Facing the trust gap: Measuring and building trust in organizations (Doctoral dissertation). Graduate School of Business Administration, Economics, Law and Social Sciences (HSG), University of St. Gallen, Germany.
-Resh, W.G. (2011). Rethinking the administrative presidency: Trust, intellectual capital, and appointee-careerist relations (Doctoral dissertation). The Faculty of the School of Public Affairs of American University, Washington.
-Conferences
-Savolainen, T. (2014, November 30). Trust and innovation interplay: How to sustain competitive advantage by leadership. 5th Innovation and Entrepreneurship International Conference, Daegu, South Korea.
-Savolainen, T., Ivakko, E., & Ikonen, M. (2017). Trust development in workplace relations during change: A multi-level analysis of narratives from leaders and followers. 5th International Conference on Management, Leadership and Governance, University of Witwatersrand Johannesburg, South Africa, pp. 393-400.
-Seeger, A-M., Neben, T., & Heinzl, A. (2017, July 9). Information failures, trust violation, and customer feedback in Web-enabled transactions: The role of causal transparency as a trust repair mechanism. The 25th European Conference on Information Systems (ECIS), Guimarães, Portugal.
-Colquitt, J.A., & Salam, S.C. (2009). Foster trust through ability, benevolence, and integrity. In I. Locke & E.A. Blackwell (Eds.), Handbook of principles of organizational behavior (pp. 390-401). Wiley & Sons Ltd.
-Duluc, A. (2000). Leadership et confiance, développer le capital humain pour des organisations performantes. Dunod.
-Dupuy, C., & Torre, A. (2004). Confiance et proximité. In B. Pecqueur & J.B. Zimmermann (Eds.), Economie de proximités (pp. 1-25). Hermès.
Articles
-Bachmann, R., Gillespie, N., & Priem, R.L. (2015). Repairing trust in organizations and institutions: Toward a conceptual framework. Organization Studies, 36(9), pp. 1123-1142.
-Banerjee, R., & Banerjee, S. (2013). A study of perceived organizational justice, trust, and organizational citizenship behaviour. IOSR Journal of Business and Management, 12(4), pp. 36-43.
-Berraies, S., Ben Yahia, K., & Chaher, M. (2014). Employee empowerment and its importance for trust, innovation, and organizational performance. Business Management and Strategy, 5(2), pp. 83-103.
-Bester, J., Stander, M.W., & Van Zyl, L.E. (2015). Leadership empowering behaviour, psychological empowerment, organisational citizenship behaviours and turnover intention in a manufacturing division. SA Journal of Industrial Psychology, 41(1), pp. 1-14.
-Brower, H.H., Lester, S.W., Korsgaard, M.A., & Dineen, B.R. (2009). A closer look at trust between managers and subordinates: Understanding the effects of both trusting and being trusted on subordinate outcomes. Journal of Management, 35(2), pp. 327-347.
-Camblor, M.P., & Alcover, C.M. (2019). Integrating distrust antecedents and consequences in organizational life. Journal of Work and Organizational Psychology, 35(1), pp. 17-26.
-Chughtai, A.A., & Buckley, F. (2008). Work engagement and its relationship with state and trait trust: A conceptual analysis. Journal of Behavioral and Applied Management, 10(1), pp. 47–71.
-Colquitt, J.A., & Salam, S.C. (2009). Foster trust through ability, benevolence, and integrity. In Handbook of principles of organizational behavior (pp. 390-401). United Kingdom.
-Cui, Y., Zhang, X., Peng, X., & Chu, J. (2018). How to use apology and compensation to repair competence-versus integrity-based trust violations in e-commerce. Electronic Commerce Research and Applications, 32, pp. 37-48.
-Devlin, J.F., Roy, S.K., & Sekhon, H.S. (2014). The impact of fairness on trustworthiness and trust in banking. Journal of Marketing Management, 31(9-10), pp. 996-1017.
-Donada, C., & Nogatchewsky, G. (2007). La confiance dans les relations interentreprises. Revue Française de Gestion, 33(175), pp. 111-124.
-Downey, L.A., Roberts, J.B., & Stough, C.K. (2011). Workplace culture, emotional intelligence, and trust in the prediction of workplace outcomes. International Journal of Business Science and Applied Management, 6(1), pp. 30-40.
-Einwiller, S. (2003). When reputation engenders trust: An empirical investigation in business-to-consumer electronic commerce. Electronic Markets, 13(3), pp. 196-209.
-Engelbrecht, A.S., & Samuel, O.M. (2019). The effect of transformational leadership on intention to quit through perceived organisational support, organisational justice, and trust. South African Journal of Economic and Management Sciences, 22(1), pp. 1-8.
-Gillespie, N., & Siebert, S. (2018). Organizational trust repair. In R. Searle, A. Nienaber, & S. Sitkin (Eds.), The Routledge Companion to Trust (pp. 284-301). Routledge.
-Harvey, M., Reiche, B.S., & Moeller, M. (2011). Developing effective global relationships through staffing with inpatriate managers: The role of interpersonal trust. Journal of International Management, 17(2), pp. 150-161.
Theses
-Fraser, W.L. (2010). Trust violation and repair: An exploration of the views of work group members (Doctoral dissertation). Fielding Graduate University.
-Pirson, M. (2007). Facing the trust gap: Measuring and building trust in organizations (Doctoral dissertation). Graduate School of Business Administration, Economics, Law and Social Sciences (HSG), University of St. Gallen, Germany.
-Resh, W.G. (2011). Rethinking the administrative presidency: Trust, intellectual capital, and appointee-careerist relations (Doctoral dissertation). The Faculty of the School of Public Affairs of American University, Washington.
-Conferences
-Savolainen, T. (2014, November 30). Trust and innovation interplay: How to sustain competitive advantage by leadership. 5th Innovation and Entrepreneurship International Conference, Daegu, South Korea.
-Savolainen, T., Ivakko, E., & Ikonen, M. (2017). Trust development in workplace relations during change: A multi-level analysis of narratives from leaders and followers. 5th International Conference on Management, Leadership and Governance, University of Witwatersrand Johannesburg, South Africa, pp. 393-400.
-Seeger, A-M., Neben, T., & Heinzl, A. (2017, July 9). Information failures, trust violation, and customer feedback in Web-enabled transactions: The role of causal transparency as a trust repair mechanism. The 25th European Conference on Information Systems (ECIS), Guimarães, Portugal.