The culture of the organization and its association with the phenomenon of organizational conflict within the work environment An applied study at a public institution - Algeria Telecom - Adrar municipality as a model

Abstract

 This paper deals with a field vision to reveal the association of the organization’s culture with the organizational conflict, through the prevailing organizational values, the factor of trust and commitment, and the nature of the goals that the organization’s members seek to achieve, and to identify the role of the organization’s culture in raising or lowering the degree of conflict resulting from the interaction of individuals within the work environment. To reach that, the researcher chose a simple random sample of (25%) from a study population that includes 127 workers. He resorted to using the questionnaire as a tool for collecting information, and adopted the descriptive approach as a method and method for analyzing the social reality in the institution under study. This study concluded with a number of results, including: The administration's keenness to encourage creativity among employees, which is an effective method for developing the institution, ensuring its survival and continuity, and finding a solution to organizational problems. The strong connection of the worker with the interest of the work indicates the existence of a good relationship and cooperation between the workers, and the poor relationship and lack of cooperation weaken this connection and develop a feeling of isolation and frustration. The participation of employees in decision-making helps to improve the quality of the decision as well as the commitment to its implementation and increase the confidence between the worker and the management of the institution, and the lack of participation of workers in the decisions taken in the institution leads to the opposite, and creates an atmosphere of tension and unwillingness to work. In conclusion, he suggested a number of recommendations, including: enabling workers to participate in decision-making and creativity in their field of competence. Supporting the policy of cooperation and support among employees, with honesty, humility and integrity in behavior, and matching words with deeds to maintain trust among individuals working in the institution.

Keywords : culture ; the organization ; conflict ; organizational culture ; organizational conflict.