Complaint Policy
Commitment to Fairness and Resolution
At the Journal of Law, Society, and Authority (JLSA), we are dedicated to addressing and resolving all complaints promptly and fairly. Our complaint handling procedures are designed to ensure a balanced approach, respecting both the concerns of the complainants and the rights of those against whom complaints are made.
Handling Complaints
General Complaints
We encourage authors, reviewers, and readers to bring any issues or concerns to our attention. We are committed to resolving complaints as efficiently as possible.
All complaints will be acknowledged within seven working days, and we will work diligently to address and resolve them in a fair and transparent manner.
Appeals Against Editorial Decisions
If an author disagrees with an editorial decision, they are invited to appeal by contacting the Editor-in-Chief of the journal. The appeal should be submitted in writing and include detailed reasons for contesting the decision.
Upon receiving an appeal, the Editor-in-Chief will review the manuscript, the peer reviewers' comments, and the initial editorial decision. If necessary, the Editor-in-Chief may consult new referees for an additional round of peer review.
The Editor-in-Chief's decision following the appeal process is final.
Procedure for Handling Complaints
- Submission: Complaints and appeals should be submitted via email to the Editor-in-Chief.
- Review: Each complaint will be reviewed thoroughly, with appropriate steps taken to investigate the issue and make a fair determination.
- Resolution: The outcome of the review will be communicated to the complainant in a timely manner, and any necessary actions or decisions will be implemented.
Contact Information
For any questions, concerns, or to file a complaint, please contact us at: jlsa.journal@gmail.com.